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Take the opportunity to join a young, ambitious design and e-commerce company! Desenio is a Swedish company with focus on inspiring Scandinavian design. The company is based in Stockholm and we offer a broad assortment of trendy prints and frames. We are expanding rapidly, currently shipping to 30+ countries and continue to expand worldwide.

Desenio offers a challenging, creative, fast–paced and rewarding place to work. We recognize our employees as our most valuable asset. Together we aspire to inspire with our visual designs, to deliver outstanding experiences, and value for money. We take pride in our data driven decision making. And we love celebrating success.

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HEAD OF CUSTOMER SERVICE 

Temporary position

We are now looking for an interim Head of Customer Service to lead our Customer Service team. The role is a temporary position for 12 months with a starting date according to agreement.

Customer Service at Desenio is a young team who always work together to ensure our customers receive the best customer experience possible. As Head of Customer Service, you report to our Head of Customer Experience, whose mission is to offer our customers a world-class shopping experience. Her strong belief is that the best results derives from collaboration, taking responsibility and being prestigeless.


YOUR MAIN JOB ASSIGNMENTS AND RESPONSIBILITIES ARE

• Lead, coach and motivate the customer service team, a team of 30 agents, for them to reach their targets.
• Plan and structure the daily work to ensure it is run accordingly to the company goals and strategies
• Gather statistics and results and present it to the Head of Customer Experience
• Continuously work to identify improvement areas within the Customer Service
• Handle the recruitment of agents to the Customer Service team


TO LIKE THIS JOB WE THINK YOU HAVE

• Experience from managing a larger team
• At least 4 years of relevant work experience, preferably from customer service
• Excellent writing and communication skills, both in Swedish and English, to be able to lead an international team

IT’S A PLUS IF YOU ALSO HAVE

• Previous experiences from working with Zendesk and Excel
• The ability to speak additional languages


NOW THAT YOU KNOW YOU’RE THE ONE…

Send your application to ulrika.berglund@desenio.com before the 4th of August. We will start selecting and interviewing right away and the position might be filled before last application date.



DUTCH SPEAKING CUSTOMER SERVICE AGENT 


Take the opportunity to join a young, ambitious design and e-commerce company! Desenio is a Swedish company with focus on inspiring Scandinavian design. The company is based on Södermalm in Stockholm and we offer a broad assortment of trendy prints and frames. We are expanding rapidly, currently shipping to 30+ countries and continue to expand worldwide.

We all share the love for design, e-commerce and our customers and together create a supportive, prestigeless and inspiring team. Desenio is a creative and fast–paced company, where you have challenging and varying work tasks, where the decision paths are short and where freedom within the area of your responsibility is great. The belief at Desenio is that dedicated and creative people make the business! We believe that dedication and living our values is a key driver of performance, speed and reaching our business goals.

We are now looking for a Dutch speaking Customer Service Agent to be a part of our Customer Service team and who can bring knowledge about the Dutch market. A young team who always work together to ensure our customers receive the best customer experience possible.

As a Customer Service Agent you report to our Head of Customer Service, whose mission is to offer our customers a world-class shopping experience. Her strong belief is that the best results derives from collaboration, taking responsibility and being prestigeless.


YOUR MAIN JOB ASSIGNMENTS AND RESPONSIBILITIES ARE

• Providing excellent service to the customers in our channels telephone, email and social media
• Help our customers by answering questions and solving their problem. Common errands may include solving issues related to shipments, payments or our products.
• Be the link between our customers and the rest of the company regarding feedback and continuous improvement suggestions.


TO LIKE THIS JOB WE THINK YOU ARE

• A service minded team player who loves to work in an international environment
• Excellent in writing and communicating in Dutch, to be able to assist our customers in their local languages
• Excellent in writing and communicating in English.
• Has knowledge about the Dutch market
• A person who always strive to exceed the customer’s expectation by providing service in a friendly, professional and helpful way.
• Structured and take responsibility for finalizing your own tasks properly at the same time as you care for what is best for the team
• A positive person who likes working in a goal-oriented environment


IT’S A PLUS IF YOU ALSO HAVE

• The ability to speak additional languages
• Previous experience from working in a service-oriented environment


NOW THAT YOU KNOW YOU’RE THE ONE…

Send your application (resume & personal letter) to elin.bowenius@desenio.com before 21st of July. We’ll start selecting and interviewing right away and the position might be filled before last application date.

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